Delivery and returns

Shipping and delivery times

Every item is in stock in our 1,500 m² warehouse next to the factory: orders are usually shipped within 24 hours.

Depending on where you are, delivery usually takes 1 to 7 days. Small orders are shipped by GLS, larger ones are delivered on a pallet by a haulier.

Delivery costs by country

Delivery costs depend on the destination country, not on the quantity ordered. They are shown in the cart before you confirm your order.

For orders placed outside the website, delivery terms are those of article 5 of the terms and conditions of sale.

Damaged or incomplete parcel

If the parcel or pallet is visibly damaged on arrival, we advise you to refuse the goods. Otherwise, write precise reservations on the carrier's delivery note at the time of delivery.

Report any problem (breakage, missing items, wrong item) to us within 48 hours, giving the order number, the item concerned and the nature of the problem. Defective products are replaced or refunded.

Warranty and returns

Our products are guaranteed against any defect in material or manufacture. To claim under the warranty, send us a written request within 72 hours of discovering the problem: depending on the case, the product is replaced, repaired or refunded.

For any other return, please contact us before sending the goods back: we will tell you how to proceed.

The full conditions are set out in articles 6 to 8 of the terms and conditions of sale.

Contact us

Contact form